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• While price is always a consideration, choosing the right integrator is about much more than the initial cost. Experience, reliability, and long-term support play a huge role in the success of your system.

 

• Make sure the integrator holds the appropriate licences, that they are current, and that compliance certificates will be provided where required. It’s also worth understanding whether the work will be carried out by in-house technicians or subcontractors, as this can impact consistency and accountability.

 

• Ask what equipment will be used and confirm it is manufacturer-approved and supported. Reputable integrators work with trusted brands and install them in accordance with manufacturer guidelines to ensure performance and warranty compliance.

 

• Request genuine references from previous projects. Home automation is a relationship-driven industry, and happy clients are often more than willing to share their experience. Testimonials and real-world examples are a strong indicator of quality workmanship.

 

• Clarify who will program and configure your system. Ideally, this should be handled by the integrator you choose, rather than outsourced, to ensure accountability and long-term support.

 

• Understand what ongoing service looks like. Ask about response times, whether emergency or after-hours support is available, and if there is a dedicated service team or if support is managed around other installation work.

 

• Confirm the integrator carries appropriate insurance and work cover, and that they have strong knowledge of IT and networking. Modern home automation systems rely heavily on robust networks, and experience in this area is critical to system reliability.

 

• Consider how intuitive the system will be to use. A well-designed automation system should be simple and easy for everyone in the household to operate — including guests — and should enhance your lifestyle, not complicate it.

 

• Ask whether the system can be serviced by other integrators in the future, or if it locks you into a single provider. This is especially important when considering niche or non-mainstream products.

 

• Ensure a complete handover is provided at the end of the project, including manuals and copies of all programming files. These are essential for future changes or servicing and can save significant time and cost down the track.

 

• When comparing quotes, make sure you’re comparing like for like. Systems can vary significantly in design, performance, and scope. Always request a detailed proposal outlining the equipment, functionality, and any potential additional costs.

 

• Finally, be cautious of the lowest price. If one quote is significantly cheaper than the rest, it’s worth understanding why. Home automation requires discipline, experience, and specialisation — and there’s a big difference between an integrator who truly specialises in automation and one who has simply added it as an extra service.